Overview

Effective Date: 12/1/24

Thank you for shopping at Joanna E. We want you to be satisfied with your purchase. If you are not happy, we are here to help.

Returns

  • You have 14 days from the delivery date to return an item.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Certain items, such as personalized products and digital downloads, are non-returnable.

Refunds

  • Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, please contact us at info[at]joannae.com.

Return Shipping

  • You are responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part.
  • Consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

How to Initiate a Return

  1. Contact us at info[at]joannae.com to request a return authorization.
  2. Once approved, ship your item to the provided return address.
  3. Await confirmation of your refund or exchange.

Order Issues & Technical Support

Please contact us if you experience any issues with downloading or accessing your purchase. We are happy to assist with any technical difficulties to ensure you receive the product as described.

Unauthorized Purchases

If you suspect an unauthorized or accidental purchase, please contact us immediately. While we cannot process refunds, we are happy to work with you to resolve the situation.

Unauthorized Distribution

All digital products purchased from our store are for personal use only. They may not be resold, shared, or redistributed in any format. Violating this policy may result in legal action.

By completing your purchase, you acknowledge and agree to this policy. If you have any questions, feel free to contact us before placing your order.

I appreciate your support!